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Returns
Clear returns and refunds
Under the Medicines and Related Substances Act and SAPC rules, dispensed prescription medication cannot be returned or redispensed. If something went wrong on our end, we'll put it right, consistent with your rights under the Consumer Protection Act 68 of 2008.
When we'll replace or refund
Contact us within 48 hours of delivery and, if possible, send a photo of the packaging and label.
- Your order arrived damaged, leaking or broken
- Chilled medication arrived outside the allowed temperature range
- You received the wrong product or dosage
- Your package was lost in transit or never delivered
- Your intake was declined after payment — you'll get a full refund
What we can't take back
Once prescription medication has left our pharmacy, it cannot be taken back, even unopened. This is a legal requirement under the Medicines Act and SAPC rules, not a Miva policy choice. If you stop treatment, take unused medication to any South African pharmacy for safe disposal — never put it in household rubbish or down the sink.
Starting a return
Email contact@joinmiva.com with your order number and a short description of the issue. Most cases are resolved within two business days and refunds are returned to your original payment method within five to ten business days.
Returns questions
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